Refund and Returns Policy

At Suspension Hub, we want you to be completely satisfied with your purchase. If something goes wrong, we’re here to help.

Eligibility for Returns

  • Returns are only accepted for defective, damaged, or incorrect items.

  • Returns must be requested within 5 days of delivery.

  • Items must be unused and in original packaging.

How to Request a Return

  1. Contact us via email at sales@suspension-hub.com or WhatsApp at 079 664 9126.

  2. Provide your order number and a brief description of the issue.

We will provide the return instructions and address.

Refunds

  • Refunds are issued on a case-by-case basis after we inspect the returned item.

  • Refunds are processed to the original payment method.

  • Please allow 5–10 business days for the refund to appear on your account.

Note: Returns are only accepted if the issue is our fault (defective product or incorrect item shipped).